# How can I benefit from working with eLanzer Creations?

eLanzer Creations assures that your project will be done on time, on budget, and in accordance with the latest quality and technical standards. You can outsource to eLanzer Creations your IT projects ranging from a simple utility to a total automation of your business. Our services are confidential and reliable. Copyright on the final system belongs to you. Also, custom information systems are expensive, as development requires hiring skilled professionals. By using our services, you will reduce your cost. You also achieve savings on equipment, maintenance and infrastructure required during the development.

# What services does eLanzer Creations provide?

eLanzer Creations provides a wide range of software development and web design services including:

• Internet/Intranet application development and E-commerce solutions
• Software testing
• Information Technology and Internet research and consulting
• Website Maintenance
• Customize Shopping carts according to the client's business model
• Data entry and conversion

# What, besides cost, is the difference between developing locally and doing it offshore?

The main difference is electronic communication. If you are friendly with Internet and e-mail, then you will definitely benefit working with us. We have special techniques and tools to support remote development including our own FTP and WWW sites.

# How can I be sure of your productivity?

You monitor the development completely and every phase of development has material results that you can see and review. If required, we provide Labor and Status Reports. The complete scope of the work is defined at the initial phase of development and approved by you. Also, we are interested in long-term co-operation with you. Additional reason, isn't it?

# What risks do I have in outsourcing development?

First of all, the usual risks of software development: proper definition of the task, proper planning, proper managing and proper development process. We do our best to address these issues and have many successfully finished projects.

The second is communication. There should be two Project Managers - on-site and off-site - who communicate every day. Failure in communication is the main cause of unsuccessful development. Understanding this, we have a 24-hour reply policy. Any message addressed to us will be answered during the same or next working day, and … we require the same from our customers!

The third is agreements. Responsibilities, payments and other arrangements have to be well made-up and clearly understandable, safeguarding both sides.

# What makes eLanzer Creations unique?

Professionalism, knowledge, reliability and flexibility, combined with fair, reasonable prices.

# What are your standard Terms and Conditions?

Once a contract has been signed, we issue an invoice after deliveries were made according to the Payment Schedule which is a part of the Project Plan approved by you.

# Can I try your services first before signing a contract for a large system with you?

Yes, you can request us to do a pilot project. We will do it with payment upon successful completion only or even free of charge. It depends on what your "large system" is.

# Which languages can I speak with eLanzer Creations?

English

# How can I start using eLanzer Creations services?

You can provide us specifications of the project in the format that you are comfortable with. If you have the resources, you can provide us detailed specifications in terms of site flow and functionality required. This can be provided in PDF / Microsoft Word / PowerPoint format.

If you prefer, you can keep the specifications simple and not go into too much detail. In the latter case, we will ask questions (if required) to further define the scope of the project.

Once the scope of the project is well defined, we will provide you a quote for the same.

If you accept our quote, we will start work and keep you updated on progress. We will place the scripts on an extranet for you to monitor progress on a daily basis and also provide us feedback. We will deliver ontime, every time.

We usually take a 25% deposit to start work. However, for the first project, we will waive this condition. The payments can be made by Western Union Money Transfer, your corporate check, or any other method that you may prefer.

Contact us with your business requirements, ideas or questions.

# What programming experience does eLanzer Creations have?

We can provide Web Development for Windows and Linux platforms using PHP/MySql, ASP, ASP.Net, ColdFusion, COM/DCOM, Java, Perl . We have developed systems which use Oracle, SQL Server, MySQL and Access databases, sometimes all of them simultaneously via ODBC.

# What are typical software product deliverables?

• Software itself
• Quality Assurance documentation
• user's Guide
• Online Context-Sensitive Help
• Installation program and instructions
• Completely documented source code
• Maintenance instructions

# How is confidentiality of my clients protected ?

We can sign a Confidentiality Agreement with you. Apart from this, we have over 65 customers who can vouch that information shared with us has been kept confidential.

# Can eLanzer Creations provide web site and graphics design?

Yes, of course. Our design department is making not only the user interface of the software and documentation of a superior looking, but, primarily, provides a full range of web design, graphics and multimedia development services.

# Do you work on an hourly basis or provide a fixed price quote ?

We can do both. For small jobs, it is usually good to work on an hourly basis. For bigger projects, it would be best if we provide you a fixed price quote. Our hourly rate starts from USD $5.

# I want a website similar in functionality to one which already exists on the web. How can you help ?

Just let us know the URL of the site you like and we will study it and analyze its functionality. Based on this, we will provide you an offer.

# I have work which I need done overnight. Do you have resources to take it up and immediately ?

We have plenty of resources. Over 25+ programmers work with us full time. At any point of time, we are working on multiple projects and can take up new projects on short notice or no notice at all.

# Do you charge for a quote ?

No, we do not. Feel free to send your RFP and we will provide you a quote free-of-cost and with no obligation.

# Your development process looks complicated. Is it really necessary?

The software development process is complicated by its nature Excluding any stage leads to higher risk and lower quality. Sometimes we are asked to simply provide programmers, but such "savings" on management, planning, testing and documentation bring many problems in future and the final cost of the system becomes much higher, if the system can be finished at all.

# What should I do if I am not exactly sure what functionality I need?

This is not a rare situation. Contact us even with an idea. We will define the task together.

# How can I be assured of high quality, reliable software?

Through our Development Process, which is aimed at quality and only quality. We even provide Software Testing services for other software development organizations. Also, you will have all preliminary versions of the software installed at your location for internal testing, verification and acceptance. During the 3-month warranty period after the software was installed in production mode, any problem in the code will be corrected free of charge.

# How can I be assured that if I need to update my system you will help?

We can conclude either a long-term maintenance agreement stating our responsibilities, or a general agreement on providing modifications on a case by case basis.